The current terms and conditions are applicable in relation to the organization of the sale of trips, stays and/or packages, hotels reservation, individual or group transfers in compliance with articles R211-3 to R211-11 of the French Code of Tourism, of which the complete reproduction is set out below:
Subject to exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any services of offer and sale of trips or holidays give rise to the handing over of appropriate documents that meet regulations defined in this section. In the case of air transport ticket sales or regular line transport tickets that are not accompanied with services linked to this transport, the vendor issues one or several tickets to the purchaser for the entire trip, issued by the transporter or issued under the transporter's liability.
In the case of transport by request, the name and address of the transporter, on whose behalf the tickets are issued, must be detailed. Separate invoicing of different elements of the same tourist package does not lead to the vendor being exempt from obligations arising from the statutory provisions of this section.
Exchange of pre-contractual information or the availability of contractual conditions is carried out in writing. This may take place by electronic means under conditions of validity and performance as provided for in Articles 1369-1 to 1369-11 of the Civil Code. The vendor's name or corporate name and address are mentioned as well as the registration number as provided in Article L. 141-3 or, if applicable, the name, address and registration details of the federation or union mentioned in the second paragraph of Article R. 211-2.
Prior to entering into a contract, the vendor must provide the consumer with information on the prices, dates and other constituent elements of the services supplied during a trip or holiday, such as:
1° the destination, means, features and category of transport used;
2° the accommodation, its location, degree of comfort and main features, its approval and tourist rating corresponding to regulations or customs in the country to be visited;
3° catering services offered;
4° description of the itinerary if the service purchased is a tour;
5° administrative and health formalities to be completed, and the deadlines within which they should be completed, by nationals or citizens of other member countries in the European Union or another State that is part of the agreement on the European economic space, especially in cases where borders are crossed;
6° visits, excursions and other services included in the fixed price or possibly available at further cost;
7° the minimum and maximum number of participants enabling the trip or holiday to take place and, if the trip or holiday is subject to a minimum number of participants, the deadline upon which the consumer should be informed of the cancellation of the trip or holiday; this date may be set at no less than twenty-one days before the due departure date;
8° the amount or percentage of price to be paid as a down payment upon entering the contract and the schedule established for the payment of the balance due;
9° the terms upon which prices may be revised, as provided for in the contract pursuant to Article R. 211-8;
10° contractual cancellation terms and conditions;
11° cancellation terms and conditions set out in Articles R. 211-9, R. 211-10 et R. 211-11;
12° information concerning the optional taking out of an insurance policy covering the consequences of certain specific risks, particularly repatriation costs in case of accident or illness;
13° when the contract includes air transport services, information for each leg of the flight, as provided for in Articles R. 211-15 to R. 211-18.
Prior information given to the consumer binds the vendor, unless in this information the vendor expressly reserves the right to modify certain elements.
The vendor should, in this case, clearly indicate how this modification may intervene and what elements may be affected. In any case, modifications made to prior information should be communicated to the consumer before the contract is entered into.
The contract entered into between the vendor and the purchaser must be written, drawn up in two examples, one of which is handed to the purchaser, and signed by both parties. When the contract is entered into electronically, Articles 1369-1 to 1369-11 of the Civil Code are applied. The contract must include the following clauses:
1° the name and address of the vendor, its managing director and insurance company as well as the name and address of the organizer;
2° the destination or destinations of the trip and, in the case of split holidays, the different periods and dates;
3° the means, features and categories of transport used, the dates and points of departure and return;
4° the accommodation, its location, degree of comfort and main features, its approval and tourist rating corresponding to regulations or customs in the country to be visited;
5° catering services offered;
6° description of the itinerary if the service purchased is a tour;
7° visits, excursions and other services included in the total price of the trip or holiday;
8° the total price of services invoiced and the indication of any possible revision of this invoice on the strength of provisions in Article R. 211-8;
9° the indication, if necessary, of charges or taxes relating to certain services, such as landing, disembarking or boarding taxes in airports and ports, visitor's occupancy tax when this has not been included in the price of the service or services supplied;
10° the schedule and methods of payment of the price; the last instalment made by the purchaser may not be less than 30% of the price of the trip or holiday and must be made at the time the documents enabling the trip or holiday to be undertaken are handed over to the purchaser;
11° particular terms and conditions requested by the purchaser and accepted by the vendor;
12° the method according to which the purchaser may make a claim against the vendor for the nonperformance or incorrect performance of the contract; such a claim being sent as soon as possible by any means enabling a proof of delivery to the purchaser be obtained, and, if necessary, notified in writing to the organizer of the trip and service provider concerned;
13° the deadline when the purchaser is notified if the trip or holiday is cancelled by the vendor in cases when the trip or holiday is reliant upon a minimum number of participants, in compliance with provisions in paragraph 7 of Article R. 211-4;
14° contractual cancellation terms and conditions;
15° cancellation conditions set out in Articles R. 211-9, R. 211-10 and R. 211-11;
16° details concerning the risks covered and the amount of guarantees in the insurance policy covering the consequences of the vendor's professional public liability;
17° information concerning the insurance contract covering the consequences of certain cases of cancellation taken out by the purchaser (policy number and name of the insurer), and information concerning the assistance contract covering certain particular risks, and particularly repatriation costs in case of accident or illness; in this case, the vendor must give the purchaser a document at least detailing the risks covered and risks excluded;
18° the deadline on which the purchaser must inform the vendor of any transfer of contract;
19° the undertaking to supply the purchaser, at least ten days before the anticipated date of departure, with the following information:
a) the name, address and telephone number of the vendor's local representative, or, failing this, the names, addresses and telephone numbers of local organizations likely to help the consumer should any difficulties arise, or, failing this, an emergency telephone number in order to contact the vendor;
b) for trips and holidays abroad for minors, a telephone number and address providing direct contact with the child or the person in charge on the site of his/her holiday;
20° the cancellation clause and reimbursement without penalties of the sums paid by the purchaser should the obligation of information set out in paragraph 13 of Article R. 211-4 not be met;
21° the undertaking to supply the purchaser with the departure and arrival times in due course before the start of the trip or holiday.
The purchaser may transfer his/her contract to a transferee who meets the same conditions as him/her to go on the trip or holiday, as long as this contract does not produce any effect. Unless more favorably stipulated to the transferor, the latter should inform the vendor of his/her decision by any means that enables a proof of delivery to be obtained at least seven days before the start of the voyage. When the service sold is a cruise, this deadline is fifteen days. This transfer is not subject, in any case whatsoever, to prior authorization from the vendor.
When the contract includes an express possibility of price revision, within limits set out in Article L. 211-12, it should mention the precise method of calculation, for both increases and decreases, in price variation and particularly for the amount of transport charges and related taxes, the currency or currencies that may have an implication on the price of the trip or holiday, the part of the price to which the variation is applied, the rate of the currency or currencies applied as a reference when establishing the price detailed in the contract.
When, before the purchaser's departure, the vendor is obliged to modify one of the elements that is essential to the contract, such as a significant price increase, and when the vendor disregards the obligation of providing information mentioned in paragraph 13 of Article R. 211- 4, the purchaser may, without prejudice to any recourse for compensation for any possible damages suffered, and after having been informed by the vendor by any means that enables proof of delivery to be obtained:
-either terminate his/her contract and obtain without penalty the immediate reimbursement of amounts paid;
-or accept the modification or the substitute trip proposed by the vendor; a rider to the contract detailing the appropriate modifications is then signed by the parties; any reduction in price is deducted from the amount that may still be due by the purchaser, and, if the payment already made exceeds the price of the modified service, the excess shall be restored to the purchaser before departure.
In the case provided for in Article L. 211-14, when, before the purchaser's departure, the vendor cancels the trip or holiday, the latter should inform the purchaser by any means that enables proof of delivery to be obtained; the purchaser, without prejudice to any recourse for compensation for any possible damages suffered, obtains immediate reimbursement, without penalty, of sums paid from the vendor; in this case, the purchaser receives an allowance that is at least equal to the penalty they he would have had to pay if the cancellation had been made by him/her on that date. Provisions of this article do not, in any case whatsoever, obstruct the conclusion of any amicable agreement for a substitution trip or holiday proposed by the vendor and accepted by the purchaser.
When, after the departure of the purchaser, the vendor is unable to supply a predominant part of the services provided for in the contract that represent a sizeable percentage of the price paid by the purchaser, the vendor must immediately make the following arrangements without prejudice to any recourse for compensation for any possible damages suffered:
- either offer services to replace the anticipated services by possibly bearing any price supplement and, if the services accepted by the purchaser are of an inferior quality, the vendor should reimburse the difference in price to the purchaser, upon his/her return;
- or, if no replacement services are proposed or if these are refused by the purchaser for valid reasons, to supply the purchaser at no extra cost, transport tickets in order to ensure his/her return, in conditions that may be deemed to be equivalent, to the point of departure or to another place accepted by both parties.
The provisions of this article are applicable should the obligation set out in paragraph 13 of Article R. 211-4 not be met.
11, rue Baron 75017 Paris
S.A.S au capital de 31.000 euros
RCS - SIRET: 495 176 356 00030
Garantie financière Groupama – 5 rue du Centre – 93199 Noisy le Grand Cedex
Responsabilité civile professionnelle : Compagnie d’assurance HISCOX
Thank you for booking with Suite Voyage SAS. These special terms and conditions apply to hotels reservations you have booked and purchased with SuiteVoyage SAS.
Reservations shall be subject to the present Reservation Special Terms and Conditions, hereinafter referred to as the Special Terms and the www.suitevoyage.com Internet site’s Usage Special Terms and Conditions, hereinafter referred to as the Special Terms.
Reservation and Advance Payment Modalities
All Client requests for reservations shall be for a maximum of 4 (four) rooms per night and per hotel and must be submitted within the timeframes indicated in these presents.
In order to guarantee the preferential rates displayed on the site, reservations must be made through SuiteVoyage on the dedicated Internet site.
Rooms shall be allocated as requests are processed and based on availability. The displayed rates and local taxes shall be subject to modification. The local taxes is under the Client’s responsibility and must be pay by the client at the hotel on his departure date.
Reservation requests must be made and settled on line before the deadline indicated on your email of Validation. After this date, all reservation requests shall be processed based on hotel availability.
A reservation request accompanied by its accepted payment shall be deemed a firm order.
Settlement shall be performed directly on the Internet site, at the time the reservation request is submitted upon reception of the settlement, SuiteVoyage shall confirm the reservation details to the client. All payments must be in Euros on the Internet site.
The full pre-payments shall be settled in Euros. Any bank fees shall be the Client’s responsibility Payments through SuiteVoyage shall be made securely through the Webaffaire platform from the ATOS group.
Any cancellation, in whole or in part, of the order, i.e. any request to reduce the number of nights reserved in the initial order must be notified by the Client to SuiteVoyage expressly by letter, fax, or email.
Cancellation policy is specified on our website as well as the Proforma invoice and the Invoice. The cancellation fees will be applied automatically Site Usage General Terms and Conditions www.suitevoyage.com
“Individual Reservations” shall be understood as any reservation for a maximum of 4 rooms per night and per hotel.
“Client” shall be understood as the natural or legal person submitting the reservation request on www.suitevoyage.com
“Services” shall be understood as the services provided by SuiteVoyage under the framework of the Contract and detailed in the Special Terms
“Site” shall be understood as www. Suitevoyage.com
“Nights” shall be understood as the number of rooms reserved multiplied by the number of nights.
“Room” shall be understood as any type of room (for example: single, double, triple, twin, suite, apartment, studio, etc.)
The present General Terms shall be applicable to individual hotel reservations made on the Site Capacity for Making Reservations on the Site.
The Site’s purpose is to assist the Client in searching hotel offers and making the appropriate reservations. The Client must be at least 18 years of age, legally capable of signing contracts and using the Site in accordance with these presents.
Except in cases of fraud, for which the Client must provide proof, the Client shall be financially responsible for his actions on the Site. The Client shall guarantee the truth and accuracy of the information he provides to the Site.
Fraudulent use of the Site, or in violation of these presents, shall be sufficient reason to refuse the Client, at any time, access to services provided by SuiteVoyage.
Service reservations are reserved solely for those Clients who have previously become familiar with the present General Terms and the Special Terms in their entirety and have indicated their acceptance by checking the box or clicking the hypertext link provided for this purpose. Failing such acceptance, continuing the reservation process is technically impossible.
Consequently, finalizing the reservation process on the Site shall be deemed express acceptance by the Client of the present Special Terms and General Terms.
The Contract between SuiteVoyage and the Client shall be established upon payment on the Site.
A reservation confirmation shall be submitted to the Client by electronic mail.
Any changes to the reservation shall be subject to a new confirmation.
The prices shall be established on the basis of currently applicable taxes and fees in the relevant country (VAT and tourist tax) unless otherwise indicated in the Special Terms. For invoicing by the hotel, any changes in taxes and fees as well as the creation or elimination of any taxes or fees, applicable as of the day of service, shall be taken into account. The rates indicated on the site shall be per room per night. Breakfast may be included in the price, but not necessarily. Any breakfast ordered at the time of reservation shall be automatically invoiced and may not be reimbursed if not consumed.
Extras (bar, laundry, room service, telephone, etc.) shall not be handled or covered by SuiteVoyage and must be settled directly with the hotel.
Any modification of the reservation entails the invoicing by SuiteVoyage of the supplementary costs.
The amount of these costs by reservation and by modification is specified in the particular conditions.
Hotel Categories and Comments
The indicated comfort level attributed to the hotels included in the description available on the Internet Site corresponds to a rating established in reference to official French standards in the host country and may therefore differ from any other country . It is provided for information only.
Right of Rescission
The client is hereby informed that, pursuant to Article L. 121-20-4 of the French Consumer Code, the Services offered by SuiteVoyage shall not be subject to the Right of Rescission provided for under Articles L 121-20 and following of the French Consumer Code with regards to distance selling.
It is hereby expressly agreed that, except for an obvious error on behalf of SuiteVoyage for which the Client shall provide proof, the data retained in SuiteVoyage and / or the hotels’ information system shall constitute probative evidence regarding the reservations made by the Client. The data on computer or electronic media shall constitute valid proof and as such shall be admissible under the same terms and with the same probative force as any document established, received, or retained in writing.
- For Site Use
No guarantee shall be provided to the Client regarding:
The absence of anomalies, errors, or bugs which may affect Site navigation or the implementation of any Site functionalities; or the possibility of correcting such anomalies, errors, or bugs; or the absence of Site interruptions or breakdowns; or the Site’s compatibility with specific equipment or configurations.
Under no circumstances shall SuiteVoyage be held accountable for direct or indirect, and / or immaterial damages, whether foreseeable or not (including the loss of profits or opportunity....) resulting from supplying and / or using, or the total or partial impossibility of using any Site functionality.
The hypertext links present on the Site provide for connecting the Client to other Internet sites with the sole purpose of facilitating the Client’s research.
In any case, the Client hereby acknowledges familiarity with the characteristics and limits of the Internet, in particular its technical performance, response times for viewing, querying, or transferring data, and the risks related to communications security.
- For the Services
As SuiteVoyage is acting as an intermediary for the hotel services, it shall only be responsible for this intermediary activity and shall not be held liable for any incorrect execution or failure to execute the hotel service.
Nevertheless, with regards to its intermediary liability, SuiteVoyage may be exonerated in whole or in part from its responsibility if it provides proof that the failure to execute or incorrect execution is attributable to the Client, or the unforeseeable and insurmountable acts of a third-party to the Services, or to a case of Force Majeure.
No insurance is included in the prices offered. Therefore, it is recommended that Clients take out an insurance policy covering the consequences of certain cases of cancellation.
SuiteVoyage shall not be held liable if the Event for which the rooms have been reserved is canceled, for any reason whatsoever. In this case, and if the cancellation is communicated by the Client, the contractually provided cancellation terms shall be applied.
The obligations contained in these presents shall not be applicable or shall be suspended if their execution becomes impossible due to a case of force majeure or a fortuitous event.
Shall be deemed as case a force majeure any unpredictable, irresistible and outside event of one of the Parties, preventing it from performing partially or totally its obligations arising of this agreement such (this list is not exhaustive):
Strikes, lockouts or any other labor dispute at the hotelkeeper, the barricades, the war, the volcanic eruption, the fire, the explosion, the storm, the bad weather, the earthquake, the closure of the borders, the sudden change of the conditions required to enter a country, an act of government or some prohibitions promulgated by the governmental authorities of the country of departure and\or the host country, atomic and nuclear risks Acts of hostility such as bacteriological, viral or chemical, Attacks, acts of terrorism, sabotage, or consequences of the application of the plan Vigipirate in France, or any comparable plan set up in quite other country, or consequences of any measures taken by proper authorities, as a precautionary measure, to avoid such events, as well as any withdrawal of administrative authorization concerning these same causes, any technical, electric major average or the other nature arisen at the hotelkeeper, preventing the accommodation, Case of epizootic disease / SARS bird flu, H1N1 flu, Ebola or withdrawal of or the withdrawal of an administrative authorization on sanitary grounds.
If case a force majeure arises or persists within a 30 days period preceding the first day of the overnight stays and at the end of this period it is still in effect, than each party may, if no agreement is reached, terminate the agreement by certified letter without any compensation of any kind whatsoever being due.
Should such an event last or occur within 30 days prior to first reserved night, the Contract may be terminated by the first requesting Parity, without giving rise to damages for either Party. Such termination shall take effect upon presentation of the registered letter, return receipt requested denouncing said Contract. SuiteVoyage will keep the deposits already paid by the Client.
The Site, its content, and all component elements, are creations for which SuiteVoyage holds all intellectual property rights and / or usage rights, particularly with regards to author’s rights, database rights, trademarks, drawings, and models.
The Site, as well as the software, databases, texts, information, analyses, images, photographs, graphics, logos, sounds, and all other data contained on the Site shall remain the exclusive property of SuiteVoyage.
The Client is hereby granted a non-exclusive, non-transferable right to use in a private setting the Site and the data contained on the Site. The right so granted shall consist of (i) a right to online consultation of the data and information contained on the Site and (ii) a right to reproduce, in the form of a printout and / or backup, the data and information consulted. Said usage right shall be understood as solely for strictly private use.
Any other use of the Site, particularly commercial, on behalf of the client is strictly prohibited. In particular, the Client shall refrain from, non-exhaustively: reproducing and / or representing for a purpose other than private, selling, distributing, publishing, translating, adapting, diffusing, and communicating, in whole or in part, in any form whatsoever, any element, information, or data from the Site.
Moreover, the Client shall refrain from introducing, by any means whatsoever, data which may modify or damage the Site’s content or presentation. Any hypertext link to the Site, regardless of link type, must be subject to prior authorization by SuiteVoyage, acting in the name and on behalf of the relevant rights holder, in paper or electronic format.
The information communicated by the User on the Site shall be used for processing and making reservations. In accordance with Article 32 of the French Personal Data Protection law dated January 6th, 1978 modified by law 2004-801 dated August 6th, 2004, the information required for processing and making reservations shall be indicated by an asterisk on Site pages.
The other requests for information with an optional response or information regarding the Client’s interest in offers that may be sent to him are designed to understand the Client better and improve the services provided.
SuiteVoyage may communicate to the Client by any means (electronic or paper) information providing for better understanding and better using their respective sites, proposing promotional offers disseminated on its sites and offers from Partners, in strict compliance with the provisions of the Personal.
Data Protection law as amended, subject to the Client’s prior consent or opposition.
Moreover, SuiteVoyage may submit information regarding the Client’s reservation to its insurer. Such transmission allows SuiteVoyage to combat bank card fraud. Should outstanding debts occur due to the fraudulent use of a bankcard, the contact information related to the Client’s reservation originating such outstanding debt shall be inscribed upon a payment incident register established by the insurer and under its responsibility.
In accordance with law no. 78 dated January 6th, 1978 modified by law 2004-801 dated August 6th, 2004, the Client shall have, at all times, the right to access, change, correct, and remove any of its personal data (Art. 39 and following of the “Personal Data Protection” law). To exercise these rights, the Client may contact SuiteVoyage by writing to the webmaster at the following address: SuiteVoyage – 11 rue Baron – 75017 Paris - or email to firstname.lastname@example.org.
Information and Claims
Any request for information, specifications, or regarding claims regarding SuiteVoyage’s services shall be communicated to the following address, within 30 days after the stay:
SuiteVoyage, 11 rue Baron – 75017 Paris email@example.com - phone number: +33 (0)1 43 41 02 23
No claim shall be processed after this deadline.
Modifications to the Special Terms & Conditions
SuiteVoyage reserves the right to change, modify, add, or delete parts of the present General Terms at any time, given that such modifications shall not apply to Services performed previously.
It is imperative that the Client become familiar with and accept the Special Terms and General Terms when making the reservation, particularly in order to check the applicable provisions.
Each Party may terminate the present Contract ipso jure if the other Party does not fulfill any of its obligations as stipulated in these presents, failing remedy by the defaulting Party within 8 days of receiving notification from the other Party.
SuiteVoyage hereby elects domicile at its registered office and the Client at his domicile (or registered office for a legal person).
The present contractual relationship shall be governed by French law; in the event of litigation, the courts of Paris shall have sole jurisdiction.